Vacancy Announcement

1.Call Center Agent / Active

Duty Station: Addis Ababa

Required Number: Two

Terms of Employment: One year Contract (with possible extension)

Reports to: Call Center Supervisor

Job Purpose

The Call Center Agent will respond to client calls, provide accurate SRH counseling, direct sales-related inquiries to the appropriate staff, and support follow-ups with partner clinics on DKT projects.

Duties and Responsibilities

• Call Handling
• Respond to incoming calls professionally and with empathy.
• Provide counseling on family planning, safe abortion information, STI/HIV prevention, and other SRH topics.
• Record client information, type of call, and outcomes in the system.

Sales & Customer Support

• Handle product inquiries and direct clients to the correct sales representative.
• Document complaints, requests, and feedback.

Partner Clinic Follow-up

• Contact clinics to follow up on referrals, client visits, and project activities.
• Track services provided and report gaps or issues to the supervisor.

Data Recording & Reporting

• Maintain accurate call logs and counseling notes.
• Support weekly and monthly reporting.

Required Qualifications

• Diploma or BSc in Nursing, Midwifery, or related health field with a valid license.
• Experience in SRH counseling is an advantage.
• Good communication and listening skills.
• Ability to work with sensitivity, confidentiality, and professionalism.
• Basic computer skills.

Salary and Benefits: As per the organizational scale

Application: Interested applicants may submit their CV, credentials, and application letter through the DKT Ethiopia website. Female applicants are encouraged.

Application deadline: December 16, 2025

Application: Interested applicants with the required qualifications and experience are invited to submit her/his updated copy of CV, credentials, and supporting letter within Ten (10) working days after this announcement through the DKT Ethiopia website or to the following address.

Submission Address :   DKT Ethiopia Head Office, Behind Jackross Homes Bole Sub City Woreda 7 House N0 2168

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2.Call Center Supervisor/ Active

Duty Station: Addis Ababa

Terms of Employment: One year Contract (with possible extension)

Reports to: Programs Manager

Job Purpose

The Call Center Supervisor will lead DKT’s new premium Contact Center service. The role focuses on supervising daily operations, ensuring the quality of SRH counseling, coordinating sales-related inquiries, and supporting partner clinic follow-ups across DKT projects.

Duties and Responsibilities.  /Supervision & Operations

• Lead and supervise call center agents and part-time counselors.
• Ensure calls are handled according to DKT’s standards and counseling protocols.
• Manage call schedules, attendance, and performance of all team members.
• Coordinate with the Contact Solution provider for smooth system operation.

Clinical & SRH Counseling Oversight

• Provide accurate, confidential SRH counseling (FP, safe abortion information, HIV/STI prevention, and related topics).
• Support junior agents on clinical questions and escalation cases.
• Ensure quality assurance and adherence to national SRH guidelines.

Sales & Customer Support

• Manage incoming calls related to product inquiries and direct them to the correct sales representative.
• Track and document customer concerns, referrals, and sales-related follow-ups.

Project & Partner Clinic Coordination

• Follow up with partner clinics on DKT project activities.
• Track service uptake, client feedback, and referral outcomes.
• Prepare weekly summaries for the Program team.

Data & Reporting

• Oversee call logs, counseling records, and referral databases.
• Generate weekly and monthly reports for management.
• Identify trends and recommend improvements for service quality.

Required Qualifications

• BSc in Nursing or Midwifery with an active professional license.
• Minimum of 2 years clinical experience in SRH or maternal health.
• Experience in supervision, hotline/call center work, or SRH counseling is an advantage.
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced environment and handling sensitive topics.

Salary and Benefits: As per the organizational scale. Female applicants are encouraged.

Application deadline: December 16, 2025

Interested applicants with the required qualifications and experience are invited to submit her/his updated copy of CV, credentials, and supporting letter within Ten (10) working days after this announcement through the DKT Ethiopia website or to the following address.

Submission Address :   DKT Ethiopia Head Office, Behind Jackross Homes Bole Sub City Woreda 7 House N0 2168

_________________________________________________________________________________________________

BID ANNOUNCEMENT. / Expired 

VEHICLE VALUATION SERVICE

Date 05/11/2025

Our organization invites qualified and licensed garages / vehicle appraisal service providers to submit proposals for conducting valuation and market price estimation of our vehicles.

Purpose of the Valuation:

1. Establish Minimum Selling Prices for Official Bidding(26 Vehicles):

These vehicles are being prepared for sale through a competitive bidding process. The valuation will be used to establish a fair and justifiable minimum selling price for each vehicle.

2. Determine Current Market Value for Financial Reporting (43 Vehicles):

These vehicles have reached the end of their useful life per financial records (fully depreciated), but remain operational and functional. Therefore, a current market value assessment is required for financial statement accuracy and asset management purposes..

Scope of Work:

• Conduct physical inspection of each vehicle.
• Record and evaluate vehicle condition, mileage, maintenance status, and performance.
• Provide a detailed valuation report indicating:
  • Estimated Current Market Value
  • Recommended Minimum Selling Price for auction/bid
  • Basis or methodology of valuation
• Reports should be signed and stamped by the authorized garage.

Eligibility Requirements:

• Valid business license
• Demonstrated experience in vehicle valuation or mechanical assessment
• Ability to complete valuation within the agreed time frame

Submission Details: Interested garages are requested to submit their bid proposals, which should include:

• Company profile
• Quotation / service fee
• Delivery timeline

Bid Submission Deadline:   November 12, 2025

Submission Address :   DKT Ethiopia Head Office, Behind Jackross Homes Bole Sub City Woreda 7 House N0 2168

 

 

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TENDER ANNOUNCEMENT / Expired 

Design, Production & Printing of POSM and Branding Materials

Issued by: DKT Ethiopia
Tender Reference: DKT/ET/POSM-Branding/2025/001
Location: Addis Ababa, Ethiopia
Submission Deadline: August 11, 2025

Call for Creative & Capable Partners: Let’s Build a Healthier Ethiopia Together

DKT Ethiopia invites qualified, innovative, and reliable advertising agencies to bid for the provision of design, printing, and production services for a wide range of Point-of-Sale Materials (POSM) and branding tools. These materials play a crucial role in promoting informed choices, awareness, and behavior change among communities and health providers across the country.

Important: This is not a one-time procurement. The awarded vendor/vendors will be contracted under a framework agreement with the potential for multiple orders placed throughout the year, based on operational needs and campaign rollouts.

 

Scope of Services

The successful agency will be responsible for:

• Creative Design & Concept Development
  Culturally sensitive, brand-compliant, and visually impactful designs tailored for health communication.
  Note: Submitted concepts will carry a significant weight (30%) in the evaluation process.
• High-Quality Printing
  Production of fade-resistant, waterproof, and durable materials suitable for long-term field use in clinics, pharmacies, and outdoor environments.
• Promotional & Branding Solutions
  Includes branded office items, visual aids, and various in-field display formats.

Design and printing quotes must be submitted separately to ensure a transparent evaluation process.

 

Key Materials Overview (Subject to Demand-Based Ordering)

No.	Item	Specifications	Quantity	Quality Standards
1	Provider Education Leaflet	A5, 150gsm Glossy, Double-sided	10,000	Fade-resistant, vibrant print
2	Pharmacy Shelf Talker	100x200mm, 250gsm, Laminated	5,000	Waterproof, tear-resistant
3	Educational Poster	A2, 200gsm Matte, UV Coated	2,000	Long-lasting, smudge-proof
4	Counter Display Box	Custom (300x200x150mm), Rigid Cardboard	500	Sturdy, stackable, full-color print
5	Counter Standee (A4)	350gsm, Self-standing	3000	Foldable, easy to install
6	Pharmacy Poster	A3, 170gsm Silk, High-resolution	3500	Fade-proof, crisp graphics
7	Shelf Talker (Small)	80x150mm, 250gsm, Double-sided	7000	Laminated for durability
8	Drop Card / Leaflet	A6, 130gsm, Bulk Printing	15,000	Cost-effective, clear messaging
9	Counter Card / Shelf Talker	100x150mm, 300gsm, Glossy	4000	Eye-catching, professional finish
10	Tent Card / Wall Poster	A5, 350gsm, Foldable	2500	Double-sided, sturdy design
11	Poster / Hanging Signage	A1, 250gsm, Weather-resistant	1000	Reinforced edges, outdoor-safe
12	Rollup Banner	850x2000mm, Portable Stand	20	500       Lightweight, retractable, high-resolution
13	Business Card	Standard (90x50mm), 300gsm	2000	Premium matte/gloss finish
14	Office Wall Branding	Vinyl/Sticker, Custom Size	100 sqm	Anti-peel, vibrant colors
15	Branded Water Bottles	500ml, Custom Print	1000	BPA-free, durable
16	Office ID Card	Credit card-sized	120	Premium quality and durable materials
17	Apron	Polyester, Custom Print	1,500	Washable, vibrant colors
18	White Pharmacy Gown	Cotton, Embroidered Logo	1,800	Professional, breathable
19	Car Sun-shade	Custom Size, Branded Design	500	UV-resistant, durable
20	Pen	Ballpoint, Custom Print	5,000	Smooth writing, long-lasting
21	Agenda	A5, Spiral-bound, Custom Cover	1,200	High-quality paper, branded
22	Calendar	A4, Wall-mounted, Full-color	3,000	Tear-resistant, glossy finish

 

Why Work with DKT Ethiopia?

• Framework Agreement: Long-term engagement, periodic orders as campaigns evolve
• High Impact: Your materials will directly support health interventions nationwide
• Transparent Procurement: Fair scoring, open evaluation, and opportunity for feedback
• Growth Potential: High-performing partners may be considered for future strategic engagements

 

Bid Submission Requirements

Eligible agencies must submit a well-structured proposal including:

1. Company Profile
   • Legal registration, ownership structure, contact details
   • Background in POSM, branding, FMCG, health, or development sectors
2. Portfolio of Past Work
   • At least 3 samples related to POSM or health/social marketing campaigns
3. Technical Proposal
   • Creative concepts tailored to DKT Ethiopia’s mission
   • Production lead time, quality assurance, and risk mitigation strategies
4. Financial Offer (Design & Printing separated)
   • Detailed cost breakdown by item, including volume-based discounts
   • Pricing validity period, tax inclusions, and payment terms
5. Legal & Compliance Documents
   • Valid business license, VAT and TIN registration certificates

 

Evaluation Criteria

Criteria	Weight
Creative Innovation	30%
Material Quality & Durability	25%
Cost Competitiveness	20%
Timely Delivery Capacity	15%
Relevant Experience	10%

 

Submission Instructions

• Physical Delivery:
  DKT Ethiopia Head Office,
  Gerji, Jacros Road, Addis Ababa, Ethiopia
  (Clearly label your sealed envelope: Tender Ref: DKT/ET/POSM-Branding/2025/001)
• Inquiries:
  +251 921 402 502 | +251 93 007 1490
• Submission Deadline:
  August 11, 2025 (Monday) at 10:00 Local Time
  Late or incomplete submissions will not be considered.

 

Additional Notes

• This is a framework agreement, and DKT Ethiopia reserves the right to issue multiple print requests throughout the contract.
• Quantities and product types are subject to change based on real-time programmatic needs.
• DKT Ethiopia reserves the right to accept or reject all or part of the tender without obligation.
• Shortlisted bidders may be requested to present concepts or samples during a second-round review.

 

Let’s Co-Create Designs That Inform, Engage, and Empower!

This is more than a printing job. It’s a partnership for impact, where your creativity becomes a catalyst for change in reproductive health, youth outreach, and community awareness across Ethiopia.